YOUR ACCOUNT & RECORDS
Delete your account.
Permanently delete your WellLinked App account and all associated business records yourself. No support approval or confirmation email is required.
You control account deletion
- Save or export any business records you need to keep.
- Open the deletion form below and enter your WellLinked account email and current password.
- Tick the permanent-deletion confirmation and choose Permanently delete my account. Your account and business records are deleted immediately from the active service, and you are logged out.
You can use the form from a web browser without installing the app. In the app, open More → Delete account. Opening the form alone does not delete anything.
Forgotten your password? Use password recovery first. If you cannot recover the account, contact us for help verifying ownership. Never send your password to support.
What we delete
When your password and confirmation are accepted, we immediately delete your account and associated records from the active service. This includes:
- Your account email, password credentials and verification records.
- Business details and logo, customer details, jobs, quotes, estimates, invoices, credit notes, payments, expenses and GST records.
- Purchase-verification records and trial-device records linked to your account.
Reports are generated from your business records; those records are deleted too. We do not keep a separate archive of your business records after completing deletion.
Backups and completion
Our database has a seven-day recovery window. Supporting backup files can remain for up to 14 days after deletion from the active service, then expire automatically. These restricted backups are used for recovery, and deletions must be reapplied before a restored service is made available.
To prevent a deleted account being restored, we temporarily keep a restricted deletion receipt containing only its account identifier and deletion/expiry times. It contains no email, password or business records and is automatically removed within 15 days.
Before you close your account
Save or export any records you need first. You are responsible for keeping the business and tax records you need outside WellLinked after account deletion.
If you have a Google Play subscription, cancel its renewal separately in Google Play subscriptions. Account deletion does not itself cancel a Google Play subscription.
Deleting your WellLinked account does not remove records held independently by Google, or documents you have already exported, printed or sent to someone else. Saved copies for this account are cleared in the browser used for deletion. Clear this account’s app or browser data on any other devices you used.
Need help?
Contact support@welllinked.co.nz or use our contact form.
Updated 1 November 2026